Privacy Policy

EKOLKA.EU PRIVACY POLICY

I. BASIC PROVISIONS
1. The controller of personal data is Novotrek Distribution s.r.o., Nad Jezerkou 1075/13, Nusle, 140 00 Prague 4, Czech Republic, Company ID No. 25768841, contact e-mail: ifno@ekolka.eu.
2. This Privacy Policy applies to customers, registered users, and visitors who contact us through the Website.

II. PERSONAL DATA WE PROCESS
1. Depending on the situation, we may process the following data: name and surname, billing address, delivery address, Company ID No., Tax ID No., e-mail address, phone number, order history, communication with the customer, and other data necessary for contract performance or legal obligations.

III. PURPOSES OF PROCESSING
1. We process personal data for the following purposes:
a) order processing and delivery,
b) user account administration,
c) complaint handling and customer support,
d) fulfilment of legal obligations,
e) protection of legal claims and legitimate interests,
f) sending commercial communications where permitted by law or consent,
g) website security and functionality.

IV. LEGAL BASES
1. Processing is based on the performance of a contract, compliance with legal obligations, legitimate interests, consent where required, and other grounds permitted by applicable law.

V. RECIPIENTS AND PROCESSORS
1. Personal data may be disclosed to carriers, payment service providers including Shoptet Pay where used, accounting providers, hosting and IT service providers, and other processors necessary for the operation of the Website and fulfilment of orders.
2. We do not disclose personal data to third parties unless this is necessary for the purposes stated above or required by law.

VI. DATA RETENTION
1. Personal data are kept for as long as necessary to fulfil the purposes of processing and for the period required by applicable law.
2. Where processing is based on consent, data are processed until consent is withdrawn, unless another legal basis applies.

VII. YOUR RIGHTS
1. You have the right to request access to your personal data, rectification, erasure, restriction of processing, objection to processing, and data portability.
2. If you believe that we are processing personal data unlawfully, you may lodge a complaint with the competent supervisory authority.

VIII. COOKIES
1. The Website may use cookies and similar technologies to ensure functionality, analyse traffic, and, where applicable, improve services.
2. Where required, we request consent for cookies through the Website settings or cookie banner.

IX. CONTACT
1. For privacy-related questions, contact us at: pm@ekolka.cz

This Privacy Policy enters into force on [INSERT DATE].